Terms & Conditions
Last updated: January 2025
1. Booking & Reservations
All bookings are subject to availability. Reservations can be made through our website, by phone (+91 70110 80455), or via email. A valid credit/debit card or advance payment is required to confirm your reservation.
2. Check-in & Check-out
Standard check-in time is 12:00 PM and check-out time is 11:00 AM. Early check-in and late check-out are subject to availability and may incur additional charges. A valid government-issued photo ID is required at check-in.
3. Cancellation Policy
Free cancellation is available up to 24 hours before the check-in date. Cancellations made within 24 hours of check-in or no-shows will be charged the first night's room rate. Refunds for eligible cancellations will be processed within 5-7 business days.
4. Payment
We accept all major credit/debit cards, UPI, net banking, and cash payments. All rates are inclusive of applicable taxes. Corporate billing arrangements are available upon request.
5. Property Rules
- Smoking is prohibited in all indoor areas
- Pets are not allowed on the premises
- Visitors must be registered at the front desk
- Quiet hours are observed from 10:00 PM to 7:00 AM
- Damage to property will be charged to the guest
- The management reserves the right to refuse service
6. Liability
Imperial Stayz is not responsible for loss or damage to personal belongings. Safe deposit facilities are available at the front desk. Guests are advised to secure their valuables.
7. Corporate Tie-Ups
Corporate rates and billing arrangements are available for businesses. Terms of corporate agreements will be governed by the specific contract signed between Imperial Stayz and the corporate entity.
8. Governing Law
These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.
9. Contact
Imperial Stayz
1210P, Sector 51, Gurugram, Haryana, 122018
Email: devang@imperialstayz.com
Phone: +91 70110 80455